Listen to your customer

Ensure that you have the perfect insight into your customer’s mind and drivers behind their choices

Stay one step ahead

Find the analytics and intelligence to predict what your customers would want before they ask for it

Adapt quickly

Stay one step ahead of the competition by addressing concern areas and highlighting opportunities

Manage guest experiences

Make your entire organisation customer oriented and involves them in creating outstanding guest experiences

One stop solution for Customer Experience Management

Solicited Guest Feedback

QMS collects data via emails, text message or tablets; collates data from user responses and translates them into actionable insights.

Online Reputation Management

QMS aggregates all reviews on 60+ OTAs and social media platforms. Know what is happening on Tripadvisor or Facebook or across any of the other platforms and act instantaneously.

GEMS Ticketing

Configure QMS to auto generate tickets on any guest feedback. Never miss an opportunity to recover a guest at risk or thank a guest for his custom.

Corporate Reports

Corporate Reports are designed for multi property chains to set service quality levels and ensures that the corporate brands are being best represented by individual units.

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