Listen to your customer
Ensure that you have the perfect insight into your customer’s mind and drivers behind their choices
Stay one step ahead
Find the analytics and intelligence to predict what your customers would want before they ask for it
Stay one step ahead of the competition by addressing concern areas and highlighting opportunities
Manage guest experiences
Make your entire organisation customer oriented and involves them in creating outstanding guest experiences
Solicited Guest Feedback
QMS collects data via emails, text message or tablets; collates data from user responses and translates them into actionable insights.
Online Reputation Management
QMS aggregates all reviews on 60+ OTAs and social media platforms. Know what is happening on Tripadvisor or Facebook or across any of the other platforms and act instantaneously.
Configure QMS to auto generate tickets on any guest feedback. Never miss an opportunity to recover a guest at risk or thank a guest for his custom.
Corporate Reports are designed for multi property chains to set service quality levels and ensures that the corporate brands are being best represented by individual units.