Revolutionize your Customer's Experience

QMS provides expertise, consulting, training and analysis of all facets of Quality and Guest Experience Management. We work with all types of organizations and industries on what it will take to better serve their customers, guests, clients and employees by creating the most meaningful experiences.

We are passionate about helping our clients provide better service to their customers by providing the most up-do-date and relevant information and tools to improve operations and to exceed both customer and employee expectations.

Listen to Customer

QMS ensures that you not only have perfect insight into your customer’s mind but also about their feelings

Speak with them

QMS provides intelligent summary and analysis of customer feedback directing to areas that need attention

Engage them

With QMS, engage your customers, reply to their queries, manage issues, send messages and more; without moving outside the software.

Manage their Experience

With QMS insights, your efforts and actions are directed to where it is needed most, leading to better customer experience and revenues

One stop solution for Customer Feedback Management

Guest Surveys

Listen to your customer and do whatever it takes to deliver brand promise to the customer. Always comply with company’s standards of excellence.

Complaint Management (GEMS)

Make team responsible for solving guest issues and deal with happy and unhappy guests in distinctly personalized and appropriate manner.

Online Reputation (OTA & Social Media)

Track your reviews and respond on OTA and Social sites. Compare and Analyze with competition. QMS brings all online reviews and social media from all online platforms in a single window.

QMS Corporate Reporting (Surveys / OTA & Social Media)

Monitor group performance and compare performance across all group properties at corporate. Monitor group performance on OTA and Social media sites and compare performance across all group properties at corporate.

What do our clients say?
Our Happy Customers